2023 - 2024 Catalog
Program: Marketing
Title: Call Center Specialist Skills Achievement Award
(Skills Achievement Award)
Brookhaven campus only
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: SA.MRKT.CALL.CENTER
This sequence of courses will prepare students for entry-level employment in a call center environment by developing core proficiency in communications, computer literacy and customer service.
| Course | Course Title | Credit Hours |
|---|---|---|
| POFI 1301 | Computer Applications 1 | 3 |
| SPCH 1311 | Introduction to Speech Communication | 3 |
| MRKG 1301 | Customer Relationship Management | 3 |
| Semester Total | 9 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| MRKG 1381 | Cooperative Education - Marketing/Marketing Management, General | 3 |
| Semester Total | 3 | |
| Minimum Hours Required | 12 | |
|---|---|---|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.