2013 - 2014 Combined Catalogs of the Colleges

Program: Marketing Careers
Degree Plan: Call Center Specialist Skills Achievement Award



(Skills Achievement Award)

Brookhaven only

  • Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
  • Students must earn at least 25% of the credit hours required for graduation through instruction by the college awarding the degree.

Degree Plan Code: SA.MRKT.CALL.CENTER

This sequence of courses will prepare students for entry-level employment in a call center environment by developing core proficiency in communications, computer literacy and customer service.

CREDIT HOURS

SEMESTER I

POFI 1301 Computer Applications I 3
SPCH 1311 Introduction to Speech Communication 3
MRKG 1301 Customer Relationship Management 3
9

SEMESTER II

MRKG 1381 Cooperative Education - Marketing/Marketing Management, General 3
3
Minimum Hours Required 12

NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.


© 2014 Dallas County Community College District.