(Level I Certificate)
Degree Plan Code: C1.CIT.HELP.DESK.14
This certificate is designed to provide lower level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls, and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.
Prerequisite: Keyboarding Skills
|ITSW 1401||Introduction to Word Processing||4|
|ITSC 1405||Introduction to PC Operating Systems||4|
|ITSC 1425||Personal Computer Hardware||4|
|ITSW 1404||Introduction to Spreadsheets||4|
|ITSW 1407||Introduction to Database||4|
|ITSC 2439||Personal Computer Help Desk Support||4|
|Minimum Hours Required||24|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.