Degree Plans - Computer Information Technology (PC Support Awards) - Help Desk/User Support Technician Certificate
(Level I Certificate)
Brookhaven, Cedar Valley, Eastfield, El Centro, North Lake, and Richland only
Degree Plan Code: C1.CIT.HELP.DESK.11
This certificate is designed to provide lower level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls, and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.
Prerequisite: Keyboarding Skills
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.