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2015 - 2016 Catalog
Program: Computer Information Technology (PC Support Awards)
Degree Plan: Help Desk/User Support Technician Certificate


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(Level I Certificate)

Brookhaven, Cedar Valley, Eastfield, El Centro, North Lake, and Richland only

  • Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
  • Students must earn at least 25% of the credit hours required for graduation through instruction by the college awarding the degree.

Degree Plan Code: C1.CIT.HELP.DESK.14

This certificate is designed to provide lower level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls, and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.

Course(s) may be substituted for ITSC 1401, BCIS 1405, or COSC 1401 for those who demonstrate current computer literacy.

Prerequisite: Keyboarding Skills

CREDIT HOURS

SEMESTER I

ITSW 1401 Introduction to Word Processing 4
ITSC 1405 Introduction to PC Operating Systems 4
ITSC 1425 Personal Computer Hardware 4
12

SEMESTER II

ITSW 1404 Introduction to Spreadsheets 4
ITSW 1407 Introduction to Database 4
ITSC 2439 Personal Computer Help Desk Support 4
12
Minimum Hours Required 24

NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.


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Contents Last Modified: June 11, 2015

Page URL: https://www1.dcccd.edu/catalog/programs/degree.cfm?degree=help_desk_user_support_tech_cert&loc=CVC