Dallas College Catalog filtered for Cedar Valley Campus
2023 - 2024 Dallas College Catalog
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2023 - 2024 Catalog
Program: Computer Information Technology (PC Support Awards)
Title: Help Desk/User Support Technician Certificate

(Level 1 Certificate)

Offered on all campuses
  • Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
  • Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.

Degree Plan Code: C1.CIT.HELP.DESK.14

This certificate is designed to provide entry-level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.

Course(s) may be substituted for POFI 1301 for those who demonstrate current computer literacy.

Prerequisite: Keyboarding Skills

Course Course Title Credit Hours
POFI 1301 Computer Applications 1 3
POFI 1349 Spreadsheets 3
ITSC 1370 Google IT Support Professional 3
Semester Total 9
Course Course Title Credit Hours
ITNW 1308 Implementing and Supporting Client Operating Systems 3
ITSC 2335 Application Software Problem Solving 3
ITSC 2339 Personal Computer Help Desk Support 3
Semester Total 9
Minimum Hours Required 18

NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.