2020 - 2021 Dallas College Catalog

2020 - 2021 Catalog
Program: Marketing Careers
Degree Plan: Customer Service Representative Certificate (Business Marketing)

(Level 1 Certificate)

Brookhaven and Cedar Valley campus only

  • Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
  • Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.

BHC Degree Plan Code: C1.BH.CUSTSERV.18
CVC Degree Plan Code: C1.CV.CUSTSERV.18

This certificate program is designed to prepare students for marketing career opportunities in all areas of customer service.

Course Course Title Credit Hours
MRKG 1311 Principles of Marketing 3
BUSI 1301 Business Principles 3
MRKG 1301 Customer Relationship Management 3
Semester Total 9
Course Course Title Credit Hours
BMGT 2303 Problem Solving and Decision Making 3
POFT 2312 Business Correspondence and Communication 3
MRKG 1381 Cooperative Education-Marketing/Marketing Management, General 3
Semester Total 9
Minimum Hours Required 18

NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.