2023 - 2024 Catalog
Title: Customer Service Representative Certificate
(Level 1 Certificate)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C1.MRKT.CS.REP
This certificate program is designed to prepare students for marketing career opportunities in all areas of customer service.
|Course||Course Title||Credit Hours|
|MRKG 1311||Principles of Marketing||3|
|MRKG 1301||Customer Relationship Management||3|
|BMGT 1305||Communications in Management||3|
|BMGT 2303||Problem Solving and Decision Making||3|
|MRKG 2372||Advanced Customer Relationship Management||3|
|MRKG 1381||Cooperative Education - Marketing/Marketing Management, General||3|
|Minimum Hours Required||18|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.