Dallas College Catalog filtered for Cedar Valley Campus
2023 - 2024 Dallas College Catalog
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2023 - 2024 Catalog
Program: Marketing
Title: Customer Service Representative Certificate

(Level 1 Certificate)

Offered on all campuses
  • Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
  • Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.

Degree Plan Code: C1.MRKT.CS.REP

This certificate program is designed to prepare students for marketing career opportunities in all areas of customer service.

Course Course Title Credit Hours
MRKG 1311 Principles of Marketing 3
MRKG 1301 Customer Relationship Management 3
BMGT 1305 Communications in Management 3
BMGT 2303 Problem Solving and Decision Making 3
MRKG 2372 Advanced Customer Relationship Management 3
MRKG 1381 Cooperative Education - Marketing/Marketing Management, General 3
Semester Total 18
Minimum Hours Required 18

NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.