2023 - 2024 Catalog
Program: Marketing
Title: Customer Service Representative Certificate
(Level 1 Certificate)
Offered on all campuses
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C1.MRKT.CS.REP
This certificate program is designed to prepare students for marketing career opportunities in all areas of customer service.
| Course | Course Title | Credit Hours |
|---|---|---|
| MRKG 1311 | Principles of Marketing | 3 |
| MRKG 1301 | Customer Relationship Management | 3 |
| BMGT 1305 | Communications in Management | 3 |
| BMGT 2303 | Problem Solving and Decision Making | 3 |
| MRKG 2372 | Advanced Customer Relationship Management | 3 |
| MRKG 1381 | Cooperative Education - Marketing/Marketing Management, General | 3 |
| Semester Total | 18 | |
| Minimum Hours Required | 18 | |
|---|---|---|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.