2022 - 2023 Catalog
Program: Computer Information Technology (PC Support Awards)
Title: Help Desk/User Support Technician Certificate
(Level 1 Certificate)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C1.CIT.HELP.DESK.14
This certificate is designed to provide entry-level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.
Course(s) may be substituted for POFI 1301 for those who demonstrate current computer literacy.
Prerequisite: Keyboarding Skills
| Course | Course Title | Credit Hours |
|---|---|---|
| POFI 1301 | Computer Applications 1 | 3 |
| POFI 1349 | Spreadsheets | 3 |
| ITSC 1370 | Google IT Support Professional | 3 |
| Semester Total | 9 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITNW 1308 | Implementing and Supporting Client Operating Systems | 3 |
| ITSC 2335 | Application Software Problem Solving | 3 |
| ITSC 2339 | Personal Computer Help Desk Support | 3 |
| Semester Total | 9 | |
| Minimum Hours Required | 18 | |
|---|---|---|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.