2022 - 2023 Catalog
Program: Computer Information Technology (PC Support Awards)
Help Desk/User Support Technician Certificate | Information Systems Administration Foundations Certificate
Information Systems Administration Specialist Certificate | Information Technology Support Specialist 1 Occupational Skills Award
Information Technology Support Specialist 2 Occupational Skills Award | Personal Computer Specialist Certificate
Personal Computer Support A.A.S. | Personal Computer User Certificate
Technology Support Certificate |
(Skills Achievement Award)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: SA.CIT.A+
This sequence is for students interested in A+ Certification. Completers will learn how a PC works and will also be able to write specifications for PCs, perform routine maintenance and be able to troubleshoot and repair simple problems. It also covers all topics in the industry standard CompTIA A+ certification for computer professionals and will help prepare students for the A+ certification examination.
Prerequisite: Basic understanding of personal computers and operating systems.
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1325 | Personal Computer Hardware | 3 |
| Semester Total | 3 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1305 | Introduction to PC Operating Systems | 3 |
| Semester Total | 3 | |
| Minimum Hours Required | 6 | |
|---|---|---|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
(Skills Achievement Award)
NEW
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: SA.CIT.GOOGLE.IT
This award is designed for entry-level students seeking a foundation in information technology with an industry credential. Topics include essentials of personal computers, operating systems, technical support, networking, security, and system administration. Upon completion, students will earn the Google IT Support Professional Certificate.
| Course | Course Title | Credit Hours |
|---|---|---|
| POFI 1301 | Computer Applications 1 | 3 |
| Semester Total | 3 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1370 | Google IT Support Professional | 3 |
| Semester Total | 3 | |
| Minimum Hours Required | 6 | |
|---|---|---|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
(Level 1 Certificate)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C1.CIT.HELP.DESK.14
This certificate is designed to provide entry-level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.
Course(s) may be substituted for POFI 1301 for those who demonstrate current computer literacy.
Prerequisite: Keyboarding Skills
| Course | Course Title | Credit Hours |
|---|---|---|
| POFI 1301 | Computer Applications 1 | 3 |
| POFI 1349 | Spreadsheets | 3 |
| ITSC 1370 | Google IT Support Professional | 3 |
| Semester Total | 9 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITNW 1308 | Implementing and Supporting Client Operating Systems | 3 |
| ITSC 2335 | Application Software Problem Solving | 3 |
| ITSC 2339 | Personal Computer Help Desk Support | 3 |
| Semester Total | 9 | |
| Minimum Hours Required | 18 | |
|---|---|---|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
(Level 1 Certificate)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C1.CIT.IS.ADM.FND
This level-one certificate is designed to provide the student with the foundation skills in information technology systems necessary to obtain employment in Computer User/Help Desk Support. Students will acquire hands-on learning experience and troubleshooting skills to serve as Information Technology support professionals.
This award also provides training for a variety of industry-recognized certifications valuable to have in a competitive marketplace. Credit may be earned, and course substitutions are permitted for candidates who have acquired certifications such as: Network+, Google IT Professional Certificate, and any other certifications related to courses listed in the degree.
This certificate is a building block towards the Information Systems Administration Specialist Level I Certificate.
| Course | Course Title | Credit Hours |
|---|---|---|
| BCIS 1305 | Business Computer Applications | 3 |
| ITSC 1370 | Google IT Support Professional | 3 |
| ITSC 2339 | Personal Computer Help Desk Support | 3 |
| Semester Total | 9 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITNW 1325 | Fundamentals of Networking Technologies | 3 |
| ITSC 2335 | Application Software Problem Solving | 3 |
| ITSC 1380 | Cooperative Education-Computer and Information Sciences, General OR | 3 |
| ITSC 1315 | Project Management Software | (3) |
| Semester Total | 9 | |
| Minimum Hours Required | 18 | |
|---|---|---|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
(Level 1 Certificate)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C1.CIT.IS.ADM.SPC
This specialist certificate offers an expanded foundation in information technology that includes networking, operating systems, client services, project management, business communication and databases. The graduate will acquire hands-on learning experience and troubleshooting skills necessary to serve as IT support professional.
Credit may be earned and course substitutions are permitted for candidates who have acquired certifications such as: Network+, A+, Google IT Support Professional, and any other certifications related to courses listed in the degree.
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1370 | Google IT Support Professional | 3 |
| ITSC 1325 | Personal Computer Hardware | 3 |
| ITNW 1325 | Fundamentals of Networking Technologies | 3 |
| Semester Total | 9 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1305 | Introduction to PC Operating Systems | 3 |
| ITSC 2339 | Personal Computer Help Desk Support | 3 |
| ITSC 1315 | Project Management Software | 3 |
| ITSC 1380 | Cooperative Education-Computer and Information Sciences, General OR | 3 |
| POFI 2350 | Databases | (3) |
| Semester Total | 12 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| POFT 2312 | Business Correspondence and Communication | 3 |
| ITSC 2335 | Application Software Problem Solving OR | 3 |
| ITNW 1264 | Practicum (or Field Experience) - Computer Systems Networking and Telecommunications | (2) |
| Semester Total | 5-6 | |
| Minimum Hours Required | 26-27 | |
|---|---|---|
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
(Occupational Skills Award)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: OSA.CIT.IT.SUP.I
This award is designed to provide training for those individuals interested in developing their knowledge and skills as application software professionals, with an emphasis in preparation for Microsoft Office certification examinations.
Prerequisite: Basic understanding of personal computers and operating systems as obtained in ITSC 1401 or BCIS 1405 or COSC 1301 or equivalent experience approved by designated Information Technology personnel.
Select any three of the following courses:
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSW 1401 | Introduction to Word Processing | 4 |
| ITSW 1404 | Introduction to Spreadsheets | 4 |
| ITSW 1407 | Introduction to Database | 4 |
| ITSC 1409 | Integrated Software Applications 1 | 4 |
| ITSW 1410 | Introduction to Presentation Graphics Software | 4 |
| Semester Total | 12 | |
| Minimum Hours Required | 12 | |
|---|---|---|
The Information Technology Support Specialist I Marketable Skills Achievement Award will help to prepare students at an introductory level for Microsoft Office certification exams.
Students who previously passed specific Microsoft Office certification exams will be eligible to receive credit for equivilent ITSW and ITSC courses.
(Occupational Skills Award)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: OSA.CIT.IT.SUP.II
This award is designed to provide training for those individuals continuing to develop their knowledge and skills as application software professionals using Microsoft Office, and continuing their preparation for Microsoft Office certification exams.
Prerequisite: Students must be able to demonstrate mastery of Introductory level Microsoft Office as well as basic understanding of personal computers and operating systems as obtained in ITSC 1401 or BCIS 1405 or COSC 1301 or equivalent experience approved by designated Information Technology personnel.
Select any three of the following courses:
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 2421 | Integrated Software Applications 2 | 4 |
| ITSW 2434 | Advanced Spreadsheets | 4 |
| ITSW 2437 | Advanced Database | 4 |
| ITSC 2431 | Integrated Software Applications 3 | 4 |
| Semester Total | 12 | |
| Minimum Hours Required | 12 | |
|---|---|---|
The Information Technology Support Specialist II Marketable Skills Achievement Award will help to prepare students at at a more advanced level for Microsoft Office certification exams.
Students who previously passed specific Microsoft Office certification exams will be eligible to receive credit for equivilent ITSW and ITSC courses.
(Level 2 Certificate)
- Students pursuing this award program are required to meet Texas Success Initiative (TSI) standards and course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C2.CIT.PC.SPEC.16
This certificate option is designed to provide in-depth training in suite package software, operating systems, hardware, networking, and Internet/web page development. The graduate will be qualified for a variety of entry-level positions in a PC-oriented environment.
Course(s) may be substituted for ITSC 1401, BCIS 1405, or COSC 1301 for those who demonstrate current computer literacy.
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1401 | Introduction to Computers OR | 4 |
| BCIS 1405 | Business Computer Applications OR | (4) |
| COSC 1301 | Introduction to Computing AND | (3) |
| ++Elective | Technical Elective (one course) | (1) |
| ITNW 1425 | Fundamentals of Networking Technologies OR | 4 |
| ITNW 1458 | Network + | (4) |
| ITSW 1401 | Introduction to Word Processing | 4 |
| ENGL 1301 | Composition 1 | 3 |
| Semester Total | 15 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1405 | Introduction to PC Operating Systems AND | 4 |
| ITSC 1425 | Personal Computer Hardware OR | 4 |
| CPMT 1451 | IT Essentials: PC Hardware and Software | (4) |
| ITSW 1404 | Introduction to Spreadsheets | 4 |
| +Elective | Speech Elective | 3 |
| Semester Total | 11-15 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSW 1407 | Introduction to Database | 4 |
| ITSW 1410 | Introduction to Presentation Graphics Software OR | 4 |
| ITSC 1409 | Integrated Software Applications 1 | (4) |
| ITSC 2439 | Personal Computer Help Desk Support | 4 | Elective | Any CPMT, GAME, IMED, INEW, ITCC, ITMT, ITNW, ITSC, ITSE, ITSW, or ITSY course | 3-4 |
| Semester Total | 15-16 | |
| Minimum Hours Required | 41-46 | |
|---|---|---|
+Speech Elective - must be selected from the following:
| Course | Course Title | Credit Hours |
|---|---|---|
| SPCH 1311 | Introduction to Speech Communication | 3 |
| SPCH 1315 | Public Speaking | 3 |
| SPCH 1321 | Business and Professional Communication | 3 |
++Technical Elective - must be selected from the following:
| Course | Course Title | Credit Hours |
|---|---|---|
| IMED 1191 | Special Topics in Educational/Instructional Media Design | 1 |
| ITCC 1191 | Special Topics in System, Networking, and LAN/WAN Management/Manager | 1 |
| ITSC 1164 | Practicum (or Field Experience)-Computer and Information Sciences, General | 1 |
| ITSC 1166 | Practicum (or Field Experience)-Data Processing and Data Processing Technology/Technician | 1 |
| ITSC 1171 | Introduction to Computers | 1 |
| ITSC 1191 | Special Topics in Computer and Information Sciences, General | 1 |
| ITSE 1191 | Special Topics in Computer Programming | 1 |
| ITNW 1164 | Practicum (or Field Experience)-Computer Systems Networking and Telecommunications | 1 |
| ITNW 1192 | Special Topics in Computer Systems Networking and Telecommunications | 1 |
| ITSY 1191 | Special Topics in Information Technology/Security | 1 |
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
(Associate of Applied Science Degree)
- Students pursuing this award program are required to meet Texas Success Initiative (TSI) standards and course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: AAS.CIT.PC.SUPP.14
This associate degree program trains the student to troubleshoot software and hardware problems, implementing corrections where possible; to evaluate new software and hardware; to install hardware and software, including equipment assembly and diagnostics; and to assist in the development and presentation of training courses for users. The graduate will be qualified to provide support for personal computer users in a corporate environment.
Course(s) may be substituted for ITSC 1401, BCIS 1405, or COSC 1301 for those who demonstrate current computer literacy.
| Course | Course Title | Credit Hours |
|---|---|---|
| POFI 1301 | Computer Applications 1 | 3 |
| ITSC 1370 | Google IT Support Professional | 3 |
| POFI 2301 | Word Processing | 3 |
| ENGL 1301 | Composition 1 | 3 |
| ++++Elective | Humanities/Fine Arts | 3 |
| Semester Total | 15 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1325 | Personal Computer Hardware | 3 |
| ITNW 1308 | Implementing and Supporting Client Operating Systems | 3 |
| ITSC 1316 | Linux Installation and Configuration | 3 |
| ITSE 1301 | Web Design Tools | 3 |
| +Elective | Mathematics Elective | 3 |
| Semester Total | 15 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1305 | Introduction to PC Operating Systems | 3 |
| ITNW 1325 | Fundamentals of Networking Technologies | 3 |
| POFI 1349 | Spreadsheets | 3 |
| ENGL 2311 | Technical and Business Writing | 3 |
| +++Elective | Social/Behavioral Science | 3 |
| Semester Total | 15 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSY 1300 | Fundamentals of Information Security | 3 |
| POFI 2350 | Databases | 3 |
| ITSC 2335 | Application Software Problem Solving | 3 |
| ITSC 2339 | Personal Computer Help Desk Support | 3 |
| ++Elective | SPCH Elective | 3 |
| Semester Total | 15 | |
| Minimum Hours Required | 60 | |
|---|---|---|
+Mathematics Elective - must be selected from the AAS Core Options for Mathematics.
++Speech Elective - must be selected from the following:
| Course | Course Title | Credit Hours |
|---|---|---|
| SPCH 1311 | Introduction to Speech Communication | 3 |
| SPCH 1315 | Public Speaking | 3 |
| SPCH 1321 | Business and Professional Communication | 3 |
+++Social/Behavioral Science Elective - must be selected from the AAS Core Options for Social/Behavorial Science.
++++Humanities/Fine Arts Elective - must be selected from the AAS Core Options for Humanities/Fine Arts.
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
(Level 1 Certificate)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C1.CIT.PC.USER.16
This certificate option is designed to provide training for those wishing to have a basic understanding of word processing, spreadsheets, database, presentation graphics, and PC operating systems. The graduate will be qualified to use software applications at a level required for appropriate certification.
Course(s) may be substituted for ITSC 1401, BCIS 1405, or COSC 1301 for those who demonstrate current computer literacy.
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1401 | Introduction to Computers OR | 4 |
| BCIS 1405 | Business Computer Applications OR | (4) |
| COSC 1301 | Introduction to Computing AND | (3) |
| +Elective | Technical Elective | (1) |
| ITSW 1401 | Introduction to Word Processing | 4 |
| ITSW 1404 | Introduction to Spreadsheets | 4 |
| Semester Total | 12 | |
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSW 1407 | Introduction to Database | 4 |
| ITSW 1410 | Introduction to Presentation Graphics Software OR | 4 |
| ITSC 1409 | Integrated Software Applications 1 | (4) |
| Semester Total | 8 | |
| Minimum Hours Required | 20 | |
|---|---|---|
+Technical Elective - must be selected from the following:
| Course | Course Title | Credit Hours |
|---|---|---|
| ITCC 1191 | Special Topics in System, Networking, and LAN/WAN Management/Manager | 1 |
| ITSC 1191 | Special Topics in Computer and Information Sciences, General | 1 |
| ITSE 1191 | Special Topics in Computer Programming | 1 |
| ITNW 1192 | Special Topics in Computer Systems Networking and Telecommunications | 1 |
| ITSY 1191 | Special Topics in Information Technology/Security | 1 |
| ITSC 1171 | Introduction to Computers | 1 |
| IMED 1191 | Special Topics in Educational/Instructional Media Design | 1 |
The Personal Computer User Certificate will help to prepare students for individual Microsoft Office certifications exams.
Students who previously passed specific Microsoft Office certification exams will be eligible to receive credit for equivalent ITSW and ITSC courses.
NOTE: Students enrolling in this program who plan to transfer to a four year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
(Level 1 Certificate)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: C1.CIT.TECHSUPPT.16
The Technology Support Certificate serves as an "entry-career ladder" which provides a foundation for all Computer Information Technology programs and awards or other programs in related fields.
| Course | Course Title | Credit Hours |
|---|---|---|
| ITSC 1401 | Introduction to Computers OR | 4 |
| BCIS 1405 | Business Computer Applications OR | (4) |
| COSC 1301 | Introduction to Computing AND | (3) |
| +Elective | Technical Elective | (1) |
| ITNW 1425 | Fundamentals of Networking Technologies OR | 4 |
| ITNW 1458 | Network+ | (4) |
| ITSE 1429 | Programming Logic and Design OR | 4 |
| ITSC 1415 | Project Management Software OR | (4) |
| IMED 1416 | Web Design 1 | (4) |
| ITSC 1425 | Personal Computer Hardware OR | 4 |
| CPMT 1451 | IT Essentials: PC Hardware and Software OR | (4) |
| ITSC 1405 | Introduction to PC Operating Systems | (4) |
| Semester Total | 16 | |
| Minimum Hours Required | 16 | |
|---|---|---|
NOTE: Students can obtain the Technology Support Certificate as an "entry-career ladder" which provides a foundation for all Computer Information Technology programs and awards or other programs in related fields.
+Technical Elective - must be selected from the following:
| Course | Course Title | Credit Hours |
|---|---|---|
| ITCC 1191 | Special Topics in System, Networking, and LAN/WAN Management/Manager | 1 |
| ITSC 1191 | Special Topics in Computer and Information Sciences, General | 1 |
| ITSE 1191 | Special Topics in Computer Programming | 1 |
| ITNW 1192 | Special Topics in Computer Systems Networking and Telecommunications | 1 |
| ITSY 1191 | Special Topics in Information Technology/Security | 1 |
| ITSC 1171 | Introduction to Computers | 1 |
| IMED 1191 | Special Topics in Educational/Instructional Media Design | 1 |
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.