2021 - 2022 Catalog
Program: Marketing
Degree Plan: Call Center Specialist Skills Achievement Award
(Skills Achievement Award)
Brookhaven campus only
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.
Degree Plan Code: SA.MRKT.CALL.CENTER
This sequence of courses will prepare students for entry-level employment in a call center environment by developing core proficiency in communications, computer literacy and customer service.
Course | Course Title | Credit Hours |
---|---|---|
POFI 1301 | Computer Applications 1 | 3 |
SPCH 1311 | Introduction to Speech Communication | 3 |
MRKG 1301 | Customer Relationship Management | 3 |
Semester Total | 9 |
Course | Course Title | Credit Hours |
---|---|---|
MRKG 1381 | Cooperative Education - Marketing/Marketing Management, General | 3 |
Semester Total | 3 |
Minimum Hours Required | 12 |
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NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.