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2020 - 2021 Dallas College Catalog

2020 - 2021 Catalog
Program: Marketing
Degree Plan: Call Center Specialist Skills Achievement Award

(Skills Achievement Award)

Brookhaven campus only

  • Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
  • Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.


This sequence of courses will prepare students for entry-level employment in a call center environment by developing core proficiency in communications, computer literacy and customer service.

Course Course Title Credit Hours
POFI 1301 Computer Applications 1 3
SPCH 1311 Introduction to Speech Communication 3
MRKG 1301 Customer Relationship Management 3
Semester Total 9
Course Course Title Credit Hours
MRKG 1381 Cooperative Education - Marketing/Marketing Management, General 3
Semester Total 3
Minimum Hours Required 12

NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.