DCCCD
(Skills Achievement Award)
Brookhaven only
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Students must earn at least 25% of the credit hours required for graduation through instruction by the college awarding the degree.
Degree Plan Code: SA.MRKT.CALL.CENTER
This sequence of courses will prepare students for entry-level employment in a call center environment by developing core proficiency in communications, computer literacy and customer service.
| CREDIT HOURS |
SEMESTER I
| POFI 1301 | Computer Applications I | 3 |
| SPCH 1311 | Introduction to Speech Communication | 3 |
| MRKG 1301 | Customer Relationship Management | 3 |
| 9 |
SEMESTER II
| MRKG 1381 | Cooperative Education - Marketing/Marketing Management, General | 3 |
| 3 |
| Minimum Hours Required | 12 |
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
