DCCCD
(Level I Certificate)
Brookhaven, Cedar Valley, Eastfield, El Centro, North Lake, and Richland only
(Block Scheduling available on Richland Campus)
- Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
- Students must earn at least 25% of the credit hours required for graduation through instruction by the college awarding the degree.
Degree Plan Code: C1.CIT.HELP.DESK.14
This certificate is designed to provide lower level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls, and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.
Course(s) may be substituted for ITSC 1401, BCIS 1405, or COSC 1301 for those who demonstrate current computer literacy.
Prerequisite: Keyboarding Skills
| CREDIT HOURS |
SEMESTER I
| ITSW 1401 | Introduction to Word Processing | 4 |
| ITSC 1405 | Introduction to PC Operating Systems | 4 |
| ITSC 1425 | Personal Computer Hardware | 4 |
| 12 |
SEMESTER II
| ITSW 1404 | Introduction to Spreadsheets | 4 |
| ITSW 1407 | Introduction to Database | 4 |
| ITSC 2439 | Personal Computer Help Desk Support | 4 |
| 12 | ||
| Minimum Hours Required | 24 |
NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.
