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Degree Plans - Computer Information Technology (PC Support Awards) - Help Desk/User Support Technician Certificate (Archived)

This degree plan includes updates that were added after it was originally published on May 28, 2010.
New students who are entering the college for the first time should follow the version on this page.

Show me the May 28, 2010, web published version.
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COMPUTER INFORMATION TECHNOLOGY -- HELP DESK/USER SUPPORT TECHNICIAN

(Level I Certificate)

Broohaven, Cedar Valley, Eastfield, El Centro, North Lake, and Richland only

MVC-Deactivated January 1, 2011.

  • Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
  • Students must earn at least 25% of the credit hours required for graduation through instruction by the college awarding the degree.

Degree Plan Code: C1.CIT.HELP.DESK.11

This certificate is designed to provide lower level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls, and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.

Course(s) may be substituted for ITSC 1401, BCIS 1405, or COSC 1401 for those who demonstrate current computer literacy.

Prerequisite: Keyboarding Skills

CREDIT HOURS

SEMESTER I

ITSC 1401 Introduction to Computers OR 4
BCIS 1405 Business Computer Applications OR (4)
COSC 1401 Microcomputer Concepts and Applications (4)
ITSW 1401 Introduction to Word Processing 4
ITSC 1405 Introduction to PC Operating Systems 4
12

SEMESTER II

ITSW 1404 Introduction to Spreadsheets 4
ITSW 1407 Introduction to Database 4
ITSC 2439 Personal Computer Help Desk Support 4
12
Minimum Hours Required 24

NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.

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