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Degree Plans - Marketing Careers - Customer Service Representative Certificate (Archived)


(Level II Certificate)

Brookhaven and Cedar Valley only

  • Students pursuing this award program are required to meet Texas Success Initiative (TSI) standards and course prerequisites.
  • Students must earn at least 25% of the credit hours required for graduation through instruction by the college awarding the degree.

Degree Plan Code: C2.MRKT.CUST.05

Brookhaven College and Cedar Valley College have been awarded Program Recognition status by the Texas Skills Standards Board ( for integrating the Customer Service and Sales Skills Standards as established by the National Retail Federation's Sales and Service Voluntary Patnership (

This certificate program is designed to prepare students for marketing career opportunities in all areas of customer service.



MRKG 1311 Principles of Marketing 3
BMGT 1327 Principles of Management 3
BUSI 1301 Introduction to Business 3
ENGL 1301 Composition I 3
PSYC 2302 Applied Psychology OR 3
PSYC 2301 Introduction to Psychology (3)


MRKG 1302 Principles of Retailing 3
MRKG 1301 Customer Relationship Management 3
ITSC 1401 Introduction to Computers OR 4
COSC 1300 Computer Literacy OR (3)
COSC XXXX Higher level COSC course (3-4)
BUSI 2301 Business Law 3
SPCH 1311 Introduction to Speech Communication OR 3
SPCH 1315 Fundamentals of Public Speaking (3)


MRKG 2333 Principles of Selling 3
MRKG 2349 Advertising and Sales Promotion 3
POFT 2312 Business Correspondence and Communication 3
MRKG 1366 Practicum (or Field Experience) - Marketing/Marketing Management, General OR 3
MRKG 1381 Cooperative Education-Marketing/Marketing Management, General (3)
Minimum Hours Required 42-43
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